What this covers
This notice explains what we collect from partners and their customers through the Vantage PartnerHub portal, why, and what we do with it. It applies to Vantage Realty Partners, which operates the portal.
What we collect
- About your agency: business name, address, registration and tax details, bank details for paying you, and the identity documents of owners and signatories.
- About your team: names, mobile numbers, email addresses and what they do in the portal.
- About customers you register: name, contact details, identity number and their interest in a project.
- About your activity: the actions you take in the portal, with times, so there is a record of who did what.
Why we collect it
To run the partner network: to verify who you are, to credit each booking and its commission to the right partner, to process bookings and payments, to calculate and pay commission, to meet legal obligations including anti-money-laundering requirements, and to keep the audit trail that protects both of us in a dispute.
Who sees it
- Vantage staff, according to their role. Sub-agents see masked customer contacts unless they are granted more.
- The developer and the collecting company for a project, where a booking involves them.
- Banks, auditors, tax and regulatory authorities where the law requires it.
- Nobody else. We do not sell data and we do not share it for anyone else's marketing.
How it is protected
Identity and bank documents are stored in controlled storage and opened only through the portal by staff whose role permits it, and every view is logged. We do not send identity documents over WhatsApp or email.
How long we keep it
For as long as your partnership is active and afterwards for the period the law requires — currently five years for ordinary records, and longer where anti-money-laundering rules apply. Suspension does not delete history.
Your choices
You can ask us what we hold about you and ask us to correct it. Marketing messages are optional and you can turn them off at any time without affecting your account. Messages about your account, bookings, payments and legal notices are part of the service and continue.
Contact
Raise a privacy question through Support in the portal, or contact us on the number in the footer of this site.
These terms are governed by the laws of the Islamic Republic of Pakistan. The English text is the operative version; any translation is provided for convenience only.